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Buffering

Buffering is a common question within the XBMC application. Most users will want to resolve the buffering issue. To do so, follow the guide below.

Internet Speeds

First and foremost, we need to isolate the causes for the slow buffering. This can be achieved by a quick speed test. Download SpeedTest from the Google Play Store and run the application. Once the results are in, navigate to http://speedtest.net on your PC and run the same test. Compare both results and follow the scenario below:

  1. The speeds do not match
  2. The speeds do match

Speeds do not match
If the speeds do not match, the common issue is how it’s connected. If you are using WiFi, connect to the Ethernet port if possible and run the speed test again. This will allow us to isolate the WiFi as a problem. If the speeds improve, the product may have a faulty wireless card. Contact a support representative for more information.
Speeds do match
If the speeds match, you need to have the appropriate internet speeds to be able to play certain content. Refer to the table below for more information on what is recommended for proper streaming.

Speeds Down Stream (In Megabits Per Second)
SD Minimum 2Mbps
SD recommended 5Mbps
HD Minimum 5Mbps
HD recommended 10Mbps


Servers

Another common issue is the servers are sometimes not operating at maximum potential. For instance, some 3rd party add-ons will be under heavy operating load and users will experience slow buffering. Isolate the add-on and perform a buffering test on your MX2. If you also have slow buffering, it’s more than likely a sign that the server is experiencing high traffic. Remember that we have no control over 3rd party add-ons and so we will not have an ETA of a fix.

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